The first step to your pets happiness

Frequently Asked Questions

Do you ship overseas?

Yes, we ship worldwide! 🌍 Shipping costs and delivery times may vary depending on your location. The exact cost will be calculated at checkout before completing your order.

How long will it take to get my order?

Orders are usually processed within 1–3 business days. Delivery times depend on your location:
Portugal: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days

What are the return rules?

If you’re not 100% satisfied with your purchase, you can return it within 14 days of receiving your order. Items must be unused and in their original packaging. To start a return, please contact our support team at [your email].

Other questions?

If you didn’t find the answer you were looking for, feel free to reach out! 💌 You can contact us via email at [your email] or through our contact page — we’ll be happy to help.